Menkara
Williams

PROGRAM MANAGEMENT LEADER AND CONSULTANT

Leading with Experience, Delivering with Innovation.

Explore the Journey of Impactful Program Management.

I am a career program leader.

Through direct employment or consulting, With over 20 years of experience driving IT, cybersecurity, cloud, and AI initiatives, I lead and coordinate complex information technology (cybersecurity, healthcare IT, and transportation IT) projects, ensuring they align with your organizational goals and are completed efficiently and effectively, capturing intended value.

I am also the owner of PM FrontOffice LLC, a PM training and consulting service provider and the business sponsor of PM in the Field, a program management leadership blog and online community.

Scroll down to see a detailed resume, the portfolio of programs and projects I've led, and the assets and innovations I bring to every organization I serve.

mwilliams@pmfrontoffice.com

menkara.williams@gmail.com

About Me

With a career spanning enterprise IT transformation, cybersecurity project management, and cloud adoption, I specialize in turning complex programs into success stories. From leading cross-functional teams of developers and engineers to guiding large-scale modernization efforts, I bring clarity, structure, and results to every engagement.

As a cybersecurity and cloud consultant based in Maryland, I’ve overseen multimillion-dollar initiatives, implemented AI-driven automation, and coached organizations through change. My approach blends technical expertise with strategic oversight — ensuring teams deliver on mission-critical goals while adapting to evolving demands.

Outside of client work, I serve my community as a nonprofit board member, youth mentor, and leadership program participant, keeping people at the heart of everything I do.

Core
Capabilities

Program & Project Leadership

Agile / Scrum / SAFe program delivery
Portfolio & enterprise program oversight
Risk, change, and procurement management
Executive reporting & stakeholder alignment

Cybersecurity & IT Service Management

Cybersecurity program leadership
FedRAMP / ATO compliance readiness
ITIL-driven change, incident, and SLA management
Security validation & governance frameworks

Cloud, AI & Technology Integration

AWS cloud migration & modernization
AI & automation proof-of-concepts
SaaS implementation & DevOps alignment
Data-driven business process optimization

Training & Mentorship

Organizational development & team building
Custom Jira/Confluence training
Agile, ITIL, and PM workshops
Coaching and mentorship for aspiring project managers

Experience Highlights

AI & Automation Leadership – Directed multiple cross-functional teams to design and implement AI-powered email, claims, and customer service bots, cutting thousands of repetitive tasks per month. These solutions improved customer response times, enabled booking growth without additional headcount, and freed business teams to focus on higher-value work.

Cybersecurity Program Oversight – Matured the project management structure for a federal cybersecurity program, introducing risk, change, and procurement frameworks that improved compliance and service delivery. Trained PMs, coordinators, and managers on Agile practices, helping to shift culture and boost adoption of new processes.

Cloud Migration & Modernization – Oversaw secure AWS migrations and enterprise IT modernization initiatives. Partnered with infrastructure, database, and security teams to deliver scalable upgrades while reducing incident and change management processing times by 50%. Ensured zero downtime during critical system cutovers.

Product Ownership & User Experience – Served as Product Owner for a multi-agency customer self-service portal, where user engagement grew 96% in under a year. Defined requirements, prioritized features, and led successful releases that improved customer satisfaction and agency-wide adoption.

Procurement & Vendor Management – Standardized procurement processes, creating a lifecycle approach from proof of value to operations. Negotiated terms with vendors and purchasing teams, ensuring cost efficiency, accountability, and long-term value realization across enterprise contracts.

Military Communications Leadership – Served 7+ years in the U.S. Army managing signal communications and IT systems. Led units of up to 40 personnel, oversaw $750K+ in equipment with 100% accountability, and ensured operational readiness across multiple deployments. Earned awards for excellence in tactical communications and continuity of operations.

Enterprise IT Service Delivery – Directed IT service operations across multi-agency environments, improving infrastructure stability through Total Quality Management (TQM). Implemented centralized self-service processes that streamlined requests and improved user experience. Consistently achieved 98%+ SLA compliance across teams.